We offer FREE worldwide shipping with the exception of the following countries/regions.

1. Russia - you may check our authorised retailer at BestwatchRU
2. India - you may check our authorised retailer at Bizotico
3. Pakistan
4. China
5. South & Central America
6. Africa
7. Middle East
8. Iran
9. Canary Islands
10. Ukraine - you may purchase from our authorized Amazon retailer Mainspring Boutique
11. Greece - you may purchase from our authorised Amazon retailer Mainspring Boutique
12. Belarus - you may purchase from our authorised Amazon retailer Mainspring Boutique

*We do not ship to APO/FPO and PO BOX addresses and a valid physical address would be required in order to process your order.

We do not have the option to customise your chosen watch before it is shipped. The specific combination of case, dial colours and strap material listed and shown on our website are final and whichever you choose to add to your cart will be the product you will receive.If you are, however, interested in a particular strap to pair with your new watch, we may be able to sell them to you manually. Please reach out to our team at info@thomas-earnshaw.com so that our team can assist.

Discount codes allow you great savings on your purchase from our website. At present moment, these can be acquired by doing the following

1. Opportunity for special offers by signing up for our newsletter by clicking here.
2. Giving a review on a recent purchase you made with us.
3. Following our official Facebook & Instagram account where discount codes & sale offers are normally announced.

• Timepieces that are already on discount/sale already.
• Orders in which a discount voucher has already been applied (only one discount code at a time can be used).
• Accessories (straps, bracelets, winders, etc)

Discount codes can be added in your shopping cart or on the checkout page.

Despite every effort to provide accurate images of each product's colour and design, actual colours may vary slightly. This is due to computer monitors or smartphones displaying colours differently and people viewing colours differently. We try extremely hard to ensure our photos are as life-like as possible.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Be aware that some banks may consider your purchase an international purchase and charge a small transaction fee or exchange rate according to their policies.  Thomas Earnshaw doesn't charge this fee or control when your bank will charge it. 

For Cancelled & Returned Orders, depending on the mode of payment used, the refund reflection time may vary.

• For credit card payments, most banks would take  takes 3-5 business days (not including weekends and public holidays) for refund to reflect after receiving confirmation from us that your order has been cancelled or when your returned watch has been received.
  
  However, depending on the bank, some may take up to 7 business days. If the refund has not reflected at 7 business days, you may contact us 
  
  
• For payments settled via a verified PayPal account, it normally takes 1 business day up to a maximum of 2 business day for refund to reflect after receiving confirmation from us that your order has been cancelled or when your returned watch has been received.
  
  

Unfortunately, we cannot. Refunds can only be processed back to the same account that was used to place the order on our website.

Our website uses Secure Socket Layer (SSL) technology to help ensure that your shopping experience is safe. This encrypts and protects the data you send to us over the internet. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this to any third party.

When processing your order online we require your name, email, billing address, shipping address, telephone number, credit card number, CSV code and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.We may use your contact details to inform you of the latest products and new arrivals as well exclusive discounts. 

If you would prefer not to receive these updates, you can unsubscribe in your account preferences or contact Customer Support Team to be removed.

All orders placed on our website are processed & shipped within 3 business days (excluding weekends and holidays) after the order has been placed. If you have placed the order during the weekends or holidays, your order will be processed within the next business day.

Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment.

If you have accidentally made an error on your order, please contact our Customer Support Team immediately by emailing info@thomas-earnshaw.com. Alterations on the order can only be processed if the order has not yet been processed and shipped.

If you have placed your order during the weekend or on public holidays, amendments to your orders will be processed on the next business day.  Once an order has already been processed and shipped out, we are no longer able to amend or cancel the order. Please contact Customer Support so you can be assisted.

Once an order has been successfully placed on our website, an automated message with the details of your order is sent to the e-mail that was provided when the order was placed.  This is normally sent within 10-30 minutes one the order has been placed.

However, be advised that in some cases our emails may unintentionally be filtered by your junk mail settings. It would be best to check both your junk mail folder and inbox in such cases. 

In the unlikely event that you have not received the confirmation email containing the details of your order, you may contact our Customer Support Team at info@thomas-earnshaw.com and provide the following details  

1. Full Name 
2. Email Address Used 
3. Item Ordered 

Our Customer Support Team will get back to you within 24 hours to locate your order and provide you more details about your order.

Once the order has been shipped out, the order can no longer be cancelled or rerouted.  

All orders placed on our website are shipped from our international warehouse located in Hong Kong.

We employ and use several couriers depending on their availability and capability of delivering the shipment within an appropriate time frame. We would normally use FedEx for most of our shipments but in some cases, we may also opt to use a different courier.

For shipments to the UK, the price calculated upon checkout includes the 20% VAT that will be remitted to HRMC upon shipment of the order.

For shipments outside of the UK, be advised that the price on our website are non-inclusive of local tax, VAT, import fees or other shipment clearance costs which may apply depending on where you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer.

Once your order has been shipped out, you will receive an email confirming this that includes the shipping details such as courier used and tracking number. It will also include a link that you can use to monitor your shipment.

Kindly allow 24 hours for the tracking details to go live after receiving the tracking number.

If no one was present at your specified shipping address during delivery, the courier will normally leave you a contact card with instructions on how you may request redelivery or directions on the the nearest hub where you may collect your package personally (self-collection).

If you did not receive any card or note from the courier, do not worry. Simply contact the courier via their hotline number (found online) and provide the tracking number from email that you received from us. Once this information has been provided to the courier, they will assist in having redelivery done for you.

Our partner couriers are committed to delivering all orders as swift as they can. However, sometimes it may take a little longer for some orders to arrive. 

Here are a few possible causes for delayed deliveries:  

1. More time is needed for local customs processing. 
2. The local customs is awaiting payment of your duty/tax/VAT before delivery.
3. The courier cannot locate your address because the address provided during checkout is wrong or incomplete. 
4. Inclement weather or other local conditions that may disrupt transport routes.

Once an order has been shipped out, we are unable to amend or redirect the shipment to a different address. The courier assigned to deliver your watch will attempt to conduct the delivery at the address you have provided and in the event that they are not able to complete the delivery, the courier will leave a missed delivery card which has instructions on how you can contact them in order to arrange a collection or redelivery of your order.

If you are not happy with something you bought from us, we'll take it back as long as it is within 30 days of receiving it from purchasing from our website. 

However there are a few important things to keep in mind when returning a product you purchased online from our website.

• You have a maximum of 30 calendar days to return the unused watch from the date you received it.  
• The returned item must be in  ;

1. Unused/unworn condition 
2. In its original and resalable condition with any tamper-evident label still attached. 
3. In its original packaging supplied with the purchase.

If all above conditions has been met, please kindly contact our Customer Support Team by emailing info@thomas-earnshaw.com so they can assist in providing you the necessary steps to return the watch.  Important Notes:

1. Kindly note that for stainless steel watches, if the strap has already been adjusted to fit your wrist, the warranty is still valid but we will no longer accept the return of the watch. 

2. Only items that have been purchased directly from our website can be returned to us. Watches purchased through other retailers must be returned in accordance with their respective returns and refunds policy. 

3. We have the right to refuse and process returned items that does not meet the conditions set.

Kindly observe that we do not offer a direct exchange service.

If you are unsatisfied with your purchase and would like to receive a different product, you , may send back your purchase within 30 days of receiving your item for a refund. 

Please read the full terms of our Refund Policy for the complete guide on how to return the watch for a refund.

Important Notes:

1. Kindly note that for stainless steel watches, if the strap has already been adjusted to fit your wrist, the warranty is still valid but we will no longer accept the return of the watch. 

2. Only items that have been purchased directly from our website can be returned to us. Watches purchased through other retailers must be returned in accordance with their respective returns and refunds policy. 

3. We have the right to refuse and process returned items that does not meet the conditions set.

In the unlikely event that you've received something you haven't ordered, please contact our Customer Support team at info@thomas-earnshaw.com immediately and provide the following information.

1. Order Number / Email Address used to place the order
2. Image of the product that you have received
3. Image of the watch tag that shows the model of the watch

 Our Team will investigate the matter and will respond to your inquiry within 24-48 hours.  If you have received an incorrect order, we will do our best to offer a swift solution and have it replaced.

Prior to shipping our watches out from our warehouse, each order undergoes final quality checks to ensure that the watch is not only in pristine condition, but it’s also in good working condition without faults. 

However, in the unlikely event that you've received a defective timepiece, please contact our Customer Support Team immediately and provide the following information. 

1. Order Number / Email Address used to place the order 
2. A short description of the problem you have experienced. 
3. A picture or a short video showing the problem (for movement problems, kindly send a video)

Our Team will investigate the matter and will respond to your inquiry within 1-2 business days to assist you in this matter.

In the unlikely event that you've received an incomplete shipment, please contact our Customer Support Team immediately and provide the following information.  

1. Order Number / Email Address used to place the order. 
2. An image of the full contents of your shipment and the courier packaging.  

Our team will investigate the matter and will respond to your inquiry within 1-2 business days.

We are sorry to hear that there has been an issue with your new timepiece and that your watch arrived without any power in its batteries. Prior to shipping, we ensure that all watches are working in good condition including the batteries within the watch. Most watch batteries can last over 2 years from when they’re first put into the watch. If the watch stops functioning, this is most likely due to a prematurely dead battery cell which just needs to be replaced. 

In this case, we would suggest taking your watch to a local jeweler watch maker to have them replace the battery. We will be more than happy to refund the cost of the replacement by simply providing us a receipt of the cost of replacing the battery.

We're sorry to hear that you are not happy with the watch you have received as a gift.

Regretfully, we do not offer to exchange watches. Instead, if the watch was purchased us directly, it can be returned within the first 30 days of purchase for a full refund. Be advised that returns must completely comply with our Return Policy. Refund will also be established only on the same account used to placed the order.

If the watch you want to return was not purchased from us directly, it must be returned directly to the retailer it was purchased from in accordance with their respective returns and refunds policy.

Once your package has been received at our warehouse, it is first queued to processed and inspected before we proceed in approving or disapproving any returned items.

While we do our best to to ensure that your return request is processed as swiftly as possible, it is possible that this process may take 3-5 business days to completed. Your kind patience is greatly appreciated.

All timepieces purchased directly from us or from any of our authorized resellers/retailers/partners are warranted against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions.

EXCLUSIONS AND LIMITATIONS

Your International Guarantee does not cover, notably:

1. Defects and damages resulting from misuse or negligence, or from accident
2. Battery, case, crystal, strap, or bracelet
3. Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs
4. Water damage unless marked water-resistant
   
   

If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at our sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

You are responsible for transportation costs, including but not limited to postage, insurance & packing materials. We recommend that any shipment to us or our authorized service centers include certified delivery and insurance.

In the unlikely event that you are having problems with your watch and would like to have the watch serviced for warranty, you may fill our Service Center Request Form . Our Customer Support Team will assist and provide you with detailed steps on how the watch can be sent towards our Authorized Service Center where the watch can be thoroughly inspected within  1-2 business days of submitting your details.

Spare parts are only supplied to authorized service centers. We do not sell parts separately as repairs are only to be conducted by certified technicians. 

If you are having problems with your timepiece, please contact our Service Center Support who can direct you to the nearest service center where your watch can be serviced for repairs.

Watches are made of intricate parts in which problems are hard to determine simply by explaining what we can physically see as a fault. 

For example, when a watch is running slower or faster, it's possible that the fault could be the movement. On the other hand, it's also possible that the problem could be the  movement being accidentally magnetized which can cause movement to run slower or faster. 

Another example is when a watch is accidentally dropped and the glass is shattered. Apart from the visible damage, it's possible that the movement may have also been compromised. The damage miniscule which our human eyes may miss.

Our authorized service centers are equipped with the expertise and tools to do a through diagnostic check on your watch to determine every fault that may be present. Only after a though assessment has been made can plans on what parts needs to be repaired and how to complete it. Therefore we highly suggest contact our Service Center Support page so you can be directed to the nearest service center that can assess your watch for repairs.

At the present moment, we have three main service centers located in UK (For UK and EU based customers), US (For our US, Mexico and Canada customers) and Hong Kong (rest of the world based customers).  Depending on where you currently are, our team will be directing you to these repair centers.

All of our timepieces have a minimum water-resistance rating of 5ATM (50m) and some may have a higher ATM rating which you can view on their spec sheets. 

The water-resistance of the timepiece cannot be guaranteed indefinitely due to wear on the seals, shock or chemicals substances. We, therefore, recommend that you regularly check the timepiece’s water-resistance and have an authorized service center to change the seals. 

You are kindly reminded that while your watch has water resistance to a certain level, it does not mean that the watch is waterproof.

If your watch has been exposed to water such as whilst washing your hands or exposed to light rain, provided that your crown has been secured, the build and seals of your watch should be more than adequate to prevent water ingress. 

If your watch is exposed to sea water or chlorinated water it is advised that you immediately wash off the timepiece with fresh water before drying the watch with a microfiber cloth. Sea water and chlorinated water is much more harmful and abrasive on watches than fresh water and great care must be taken if your watch is exposed to these conditions.

If you are wearing a quartz (battery powered) watch then the quick answer is no. 

If you own an automatic or self-winding watch, provided that the movement is fully winded, it will provide your watch between 30 - 40 hours of power or functionality. The normal movement of your wrist while wearing your watch should keep the movement “charged”. 

However, if you do not wear your watch for a couple of days it may be necessary to wind the movement and give the watch a gentle shake to get it going before putting it back on your wrist.

Please refer to your Instruction Manual to learn how to manually wind your watch correctly.

Prevent exposing your watch to shock or impact. Although all of our watches are tested for impact resistance, you should still avoid violent shocks to your watch. Apart from damaging its appearance, this can cause premature wear in materials and components, which may affect the performance of the watch.

You should alos prevent exposing your watch to magnetic fields. Avoid leaving your watch close to equipment that can produce strong magnetic fields such as speakers, refrigerators, mobile phones, or magnets as these may affect the performance of your watch. A magnetized movement will cause your watch to run erratically fast or slow.

Quartz watches normally run on silver oxide batteries and typically last between 1 to 2 years depending on its usage. Typically, timepieces with chronograph functions that are frequently used would deplete its battery life faster.

If your battery has run out of power, you may visit and local watch jeweler to help change the battery for you. Alternatively,  if you would like to have our Service Center replace it for you, simply complete our Service Centre Form and one our team members will respond within 1-2 business days with further instructions on how to send it towards the nearest service center.