Shipping Policy
Updated as of 22nd of March 2023
To All of Our Valuable Customers,
Please be informed that we have scheduled our year-end stock take from 27th to 31st March 2023. During the said dates, be advised that our warehouse and shipping operation will temporarily cease functions.
After the stock take, our warehouse will resume shipping starting on the 4th of April 2023. You may continue placing orders on our website.
Our order cut-off time is on the 23rd of March 2023, 4:00 PM HKT. Any order placed after this time will be processed and shipped on the 4th of April 2023.
We sincerely apologise for any inconvenience that may have been caused and certainly look forward to your kind understanding and cooperation.
ORDER PROCESSING TIME
All orders placed on our website are processed & shipped within 3 business days (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.
Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment.
All orders are shipped from our international warehouse located in Hong Kong.
WORLDWIDE DELIVERY
We offer worldwide shipping for orders placed on our website. For shipments bound for the US, we provide the following shipping options:
a. FREE Shipping via USPS - Delivery time is between 15-20 business days (not including weekends and public holidays) to be received once processed & shipped.
b. Express Shipping - Delivery time is between 5-7 business days (not including weekends and public holidays) to be received once processed & shipped.
For all other countries, deliveries can take between 5-10 business days to be received once processed & shipped.
*Delivery time may vary in cases of situations beyond the control of the courier (e.g Extended customs clearance, severe weather conditions, government lockdown, movement restriction policies, strikes, riots, etc).
VAT / IMPORT TAX
For shipments to the UK, the price calculated upon checkout includes the 20% VAT that will be remitted to HRMC upon shipment of the order.
For shipments outside of the UK, be advised that the price on our website are non-inclusive of local tax, VAT, import fees or other shipment clearance costs which may apply depending on where you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer.
REFUSED / RETURN TO SENDER SHIPMENTS
Refused & return to sender packages that are not received due to negligence on the part of the recipient due to the following reasons;
- Incorrect & invalid shipping information (e.g wrong delivery address, wrong contact number)
- Refusal to pay import duties when requested by customs
- Refusal to provide local customs assistance in providing information
- Refusal to collect shipment at designated collection points (for addresses where couriers cannot redeliver to)
These are refunded only once when the shipment is received back in our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
DELIVERY RESTRICTIONS
We offer FREE worldwide shipping with the exception of the following countries/regions.
- Russia - you may check our authorised retailer at BestwatchRU
- India - you may check our authorised retailer at Bizotico
- Pakistan
- China
- South & Central America
- Africa
- Middle East
- Iran
- Canary Islands
- Turkey
- Ukraine - you may purchase from our authorized Amazon retailer Mainspring Boutique
- Greece - you may purchase from our authorised Amazon retailer Mainspring Boutique
- Belarus - you may purchase from our authorised Amazon retailer Mainspring Boutique