Updated as of 5th of December 2023

ORDER PROCESSING TIME

All orders placed on our website are processed & shipped within 3 business days (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.

Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment.

All orders are shipped from our international warehouse located in Hong Kong.

 

WORLDWIDE DELIVERY

We offer worldwide shipping for orders placed on our website.

For shipments bound for the United States (USA), we provide the following shipping options:

Free Standard Shipping Applicable to orders below US$599 Delivery Time: 15-20 business days
Premium Express Shipping Additional US$30 upon checkout

Free Upgrade for orders above US$599
Delivery Time: 5-7 business days

Upon checkout, you have the option to choose which mode of shipment you would like to use.

For European Union (EU) countries, shipments take between 7-10 business days to be received (not including weekends and public holidays).

For all other countries, shipments take between 10-15 business days to be received (not including weekends and public holidays).

*Delivery time may vary in cases of situations beyond the control of the courier (e.g Extended customs clearance, severe weather conditions, government lockdown, movement restriction policies, strikes, riots, etc).

 

SPLIT SHIPMENT

Due to logistics and other operational needs, we reserve the right to split the order without prior notification.

 

VAT / IMPORT TAX

For Shipments to the UK, the price calculated upon checkout includes the 20% VAT that will be remitted to HMRC upon shipment of the order.

For Shipments outside of the UK, be advised that the price on our website are non-inclusive of local tax, VAT, import fees or other shipment clearance costs which may apply depending on where you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer.

 

REFUSED / RETURN TO SENDER SHIPMENTS

Refused & return to sender packages that are not received due to negligence on the part of the recipient due to the following reasons;

  • Incorrect & invalid shipping information (e.g wrong delivery address, wrong contact number)
  • Refusal to pay import duties when requested by customs
  • Refusal to provide local customs assistance in providing information
  • Refusal to collect shipment at designated collection points (for addresses where couriers cannot redeliver to)

These are refunded only once when the shipment is received back in our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.

 

DELIVERY RESTRICTIONS

We offer FREE worldwide shipping with the exception of the following countries/regions.

  1. Russia
  2. India
  3. Pakistan
  4. China
  5. South & Central America
  6. Africa
  7. Middle East (except Dubai & Abu Dhabi)
  8. Iran
  9. Canary Islands
  10. Turkey
  11. Ukraine
  12. Greece
  13. Belarus
  14. Tajikistan
*We do not ship to APO/FPO and PO BOX addresses and a valid physical address would be required in order to process your order.